01
Who we are and what this policy covers
Internet Marketing Service (IMS, we, us or our) provides internet
marketing and related business services to Australian service
businesses. This policy applies to personal information handled
through this website, our forms, emails, telephone conversations,
online meetings and service-delivery activities.
IMS handles personal information in accordance with applicable
Australian law and adopts the standards reflected in the Australian
Privacy Principles where they apply.
02
Personal information we may collect
The information collected depends on how you interact with IMS and may include:
- your name, email address, telephone number and preferred contact details
- your business name, role, website address, industry and service location
- the nature of your enquiry, marketing concern, objectives and information you include in a message
- records of correspondence, meetings, proposals, approvals and service delivery
- billing, invoicing and transaction records where you engage IMS
- website and technical information such as IP address, browser type, device type, referring source, pages visited, date and time
- form metadata used for administration, security and spam prevention
- feedback, testimonials or reviews where you choose to provide them
Please do not submit passwords, sensitive client information,
confidential account credentials, health information, tax file
numbers or other sensitive material through a general website form.
03
How we collect and hold information
We may collect personal information:
- directly from you through website forms, email, telephone, meetings or service documents
- when you request an Enquiry Review, contact IMS or engage a service
- automatically through website logs, cookies, analytics and security technology
- from a person you authorise to communicate with IMS
- from publicly available business sources where it is lawful, fair and reasonably relevant to our work
Elementor form submissions may be stored in the website’s WordPress
database and transmitted through email. Information may also be held
in business email, secure cloud services, CRM or project-management
systems used for administration and service delivery.
You may browse public pages without identifying yourself. Accurate
contact information will normally be required where you ask IMS to
respond, prepare a proposal or provide a service.
04
Why we collect, hold and use personal information
We may use personal information to:
- respond to enquiries and arrange an Enquiry Review
- understand your business, objectives and requested services
- prepare proposals, agreements, recommendations and reports
- provide, administer, improve and support IMS services
- manage accounts, invoices, records and business relationships
- operate, secure, troubleshoot and improve the website and forms
- measure website performance and understand how visitors use the site
- prevent spam, fraud, misuse and security incidents
- comply with legal, regulatory, insurance and professional obligations
- resolve complaints, disputes or potential legal claims
We will not use personal information for an unrelated purpose unless
you consent or the use is otherwise permitted or required by law.
05
Website forms and confirmation emails
When you submit a Contact or Enquiry Review form, the information is
used to receive, record and respond to your request. A copy may be
stored under Elementor Submissions and delivered to IMS by email.
We may send an automated confirmation email to acknowledge receipt.
That confirmation is a service communication relating to your
request. It does not, by itself, add you to a newsletter or general
marketing list.
If IMS later offers newsletters or promotional email, consent will be
obtained or another lawful basis relied upon, and commercial messages
will include a functional way to unsubscribe.
06
Cookies, analytics and similar technology
The website may use cookies, local storage, server logs and related
technology for essential operation, security, preferences, analytics
and performance measurement.
| Type |
Typical purpose |
Your choices |
| Essential and security |
Website operation, form processing, fraud prevention and spam protection. |
Some functions may not work properly if blocked. |
| Analytics |
Understanding visits, pages, devices, sources and completed actions. |
Use browser controls or any consent preference tool provided. |
| Third-party content |
Maps, embedded media or external services requested through a page. |
Third-party services may have their own controls and policies. |
Where Google Analytics is enabled, it may use first-party cookies
such as _ga to distinguish users and sessions. Google
may process information on servers in multiple countries. Where
Google reCAPTCHA or similar security tools are enabled, technical and
interaction data may be processed to help distinguish genuine users
from automated activity.
You can alter browser settings to refuse or delete cookies. Doing so
may affect parts of the website. Where a consent-management tool is
provided, your choices will govern optional technologies covered by
that tool.
07
Direct marketing
IMS may send marketing communications only where you have consented
or where doing so is otherwise permitted by law. Each commercial
electronic message will identify the sender and provide a functional
unsubscribe method.
You may withdraw consent or unsubscribe at any time. An unsubscribe
request will not prevent IMS from sending necessary service,
transaction, security or legal communications.
08
When information may be disclosed
We do not sell personal information. We may disclose information only
where reasonably necessary to:
- website hosting, maintenance, form, email, analytics, security, CRM and cloud-service providers
- contractors or specialists assisting with an agreed service, subject to appropriate confidentiality arrangements
- accountants, insurers, lawyers or other professional advisers
- government bodies, regulators, courts or law-enforcement authorities where required or authorised by law
- a purchaser or adviser involved in a genuine business restructure or sale, subject to appropriate protections
Service providers are given only the information reasonably required
for their function and are expected to handle it in accordance with
their contractual and legal obligations.
09
Overseas processing and disclosure
Some technology providers used for analytics, security, email, cloud
storage, CRM, website support or other business functions may process
information outside Australia. Depending on the provider and service,
this may include the United States and other countries in which the
provider or its infrastructure operates.
Providers, locations and technical arrangements can change. IMS will
take reasonable steps appropriate to the circumstances when selecting
and using service providers and will update this policy where a
material change affects our privacy practices.
10
Security, retention and deletion
IMS takes reasonable administrative, technical and organisational
steps to protect personal information from misuse, interference,
loss, unauthorised access, modification and disclosure. Measures may
include access controls, strong authentication, updates, backups,
security tools and limiting access to people who need the information.
No website, email or storage system can be guaranteed completely
secure. If you believe information has been exposed or misused,
contact IMS promptly.
Information is retained only for as long as reasonably required for
the purpose collected, service delivery, administration, security,
legal obligations, dispute management and legitimate business
records. When no longer required, reasonable steps will be taken to
delete or de-identify it, subject to lawful backup and recordkeeping
requirements.
11
Artificial intelligence and automated decisions
IMS may use software or artificial-intelligence tools to assist with
research, drafting, analysis, administration or service delivery.
Appropriate care should be taken before personal information is
entered into any external tool.
IMS does not currently use personal information in a solely automated
process to make decisions that could reasonably be expected to
significantly affect an individual’s rights or interests. If that
practice changes, this policy will be updated before or when required
by applicable law.
12
Accessing or correcting your information
You may ask whether IMS holds personal information about you and
request access to or correction of that information. Contact IMS in
writing and provide enough detail to identify the relevant records.
We may need to verify your identity before providing access or making
a correction. Access may be refused or limited where permitted or
required by law, including where disclosure would unreasonably affect
another person’s privacy. If a request is refused, we will explain the
reason where it is reasonable and lawful to do so.
IMS will not ordinarily charge for making a request. If a substantial
cost would be involved in providing access, we will discuss any
reasonable charge before proceeding.
13
Privacy questions and complaints
Send a privacy question or complaint to
hello@internetmarketingservice.com.au
with the subject line Privacy Request or
Privacy Complaint. Please describe what happened,
when it occurred, the information involved and the outcome you seek.
IMS will acknowledge the matter and aim to provide a substantive
response within 30 days. Complex matters may require more time, in
which case we will explain the reason and expected timeframe.
If the Privacy Act applies and you are not satisfied with our
response, you may be entitled to complain to the Office of the
Australian Information Commissioner after first giving IMS a
reasonable opportunity to resolve the matter.
OAIC information is available at
oaic.gov.au.
14
Changes to this policy
This policy may be updated when our services, forms, technology,
providers or legal obligations change. The current version will be
published on this page with its effective date.
Material changes may also be brought to the attention of affected
individuals where it is reasonable and appropriate to do so.
